My bank misses the point on low interest rates

I just came back from my bank, where I was trying to secure a low-interest loan or line of credit that I'd use to pay off my higher interest car loan.

Last I checked, the bank rate was 0.75%. The prime rate is 2.5%. My bank tried to give me a line of credit at 5.25%, and a personal loan at more than 8%.

WHAT?